Shipping Policy – H LuxeHair
At H LuxeHair, we aim to deliver your order quickly, safely, and reliably.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time (Australia)
We currently ship across Australia.
Estimated delivery times:
• Standard Shipping: 7–10 business days
Delivery times may vary depending on location, courier service, or during peak periods such as holidays.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.
If you do not receive tracking information within 3 business days, please contact us at:
Email: support@hluxehair.com
Incorrect Address
Please ensure that your shipping address is correct at checkout. H LuxeHair is not responsible for orders delivered to incorrect addresses provided by customers.
If you notice an error in your address, contact us immediately at support@hluxehair.com so we can attempt to update it before shipping.
Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
• Courier delays
• Weather conditions
• Public holidays
• High shipping demand
H LuxeHair is not responsible for delays caused by shipping carriers or external factors beyond our control.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within a reasonable time, please contact us at support@hluxehair.com and we will assist you in resolving the issue.
Contact
For any shipping-related questions, please contact our support team:
Email: support@hluxehair.com
We aim to respond within 24–48 business hours.