Refund & Return Policy – HLuxe Hair
At H LuxeHair, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a simple return process.
Return Window
Customers may request a return within 14 days of receiving their order.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
The product must be unused and unworn
The product must be in its original packaging
The item must not be altered, washed, or damaged
The return request must be submitted within 14 days of delivery
Due to hygiene and safety reasons, we cannot accept returns on products that have been used, worn, or opened.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
How to Request a Return
To start a return, please follow these steps:
Contact our support team at support@hluxehair.com within 14 days of receiving your order.
Include your order number and reason for the return.
Our team will review your request and provide return instructions.
Once approved, you may send the item back using a tracked shipping service.
Please note that returns sent without prior approval may not be accepted.
Refunds
After we receive and inspect the returned item, we will notify you about the approval of your refund.
If approved, your refund will be processed to your original payment method within 3–5 business days.
Please note that:
Shipping costs are non-refundable.
Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery at support@hluxehair.com with photos of the item so we can resolve the issue promptly.
Contact
For any return or refund questions, please contact our customer support team:
Email: support@hluxehair.com
We aim to respond within 24–48 business hours.